Careers
Insurance Representative - Personal Insurance
Apply Now for Insurance Representative- Personal Insurance
First Community Insurance Agency is committed to helping individuals protect what matters most to them. Our growing insurance agency is currently searching for a dedicated and experienced Personal Insurance Representative to join our growing team. In this role, you will provide exceptional service to our members, working closely with them to understand their needs and provide solutions.
Key Responsibilities
- Work directly with members via inbound calls and in person meetings.
- Address service concerns, document client requests, and update policies as needed.
- Refer member requests for additional products or services to licensed representatives.
- Manage daily carrier downloads to CRM system.
- Maintain accurate member records.
- Stay updated about industry trends, regulatory changes, and new insurance products.
- Assist Insurance Advisors with tasks such as gathering information, completing applications, contacting clients, and data entry.
Required Skills and Qualifications
- Excellent customer service skills
- Dependable and well-organized
- Excellent communication and interpersonal skills
- Professional demeanor
- Detail-oriented with strong analytical and problem-solving abilities
- Willingness to complete all training provided by First Community Insurance Agency
- Ability to obtain Missouri Property & Casualty License within 90 days
Receptionist/Lead Coordinator, Personal Insurance (P/T)
Apply Now for Lead Coordinator, Personal Insurance (P/T)
The Personal Insurance Lead Coordinator is responsible for supporting the lead generation and intake functions of First Community Insurance Agency. The coordinator works directly with prospective customers through inbound and outbound calls to gather accurate information and facilitate the quote process with licensed advisors. A strong focus on customer service, attention to detail, and accurate information gathering is essential for success in this position.
Responsibilities
- Work directly with prospective customers through inbound and outbound calls to gather personal insurance information.
- Provide a professional and helpful first point of contact for individuals requesting personal insurance quotes.
- Complete accurate and thorough intake of customer information and document all relevant details for licensed Insurance Advisors.
- Follow up with prospective customers to obtain outstanding information and maintain contact with assigned leads.
- Enter and maintain accurate prospect information and lead activity in CRM/AMS and other applicable systems.
Required Knowledge, Skills and Abilities
- Prior experience in customer service
- Excellent communication and interpersonal skills
- Detail-oriented with strong analytical and problem-solving abilities
- Ability to multitask and meet deadlines
Benefits:
First Community Insurance offers the following benefits to all regular full-time employees:
- FREE Health & Dental Insurance for full-time employees
- 401K Retirement Plan with 5% Company Match
- Paid Vacation & Sick Time
- 11 Paid Holidays Each Year
- FREE Group Term Life Insurance
- FREE AD&D Insurance
- FREE Long-Term Disability
- Pension Plan
First Community Insurance is an Equal Opportunity Employer (EEO/AA/D/V). We offer an excellent benefits package, a friendly work environment and great career opportunities.
